Flexinbox

Connect your team's WhatsApp and Telegram to Bitrix24. Every customer conversation arrives in Bitrix24 Open Channels, your operators reply from Bitrix24, and each message is saved to the right lead, contact or deal.

TWO WAYS TO CONNECT WHATSAPP

• QR code: each employee links their own WhatsApp or Telegram number in seconds. Messages they send from their phone are synced to Bitrix24 as well.

• Official WhatsApp Business API: a Meta-approved line for your company, with approved message templates and Coexistence support.

CONVERSATIONS IN BITRIX24

• Customer messages arrive in Open Channels: text, images, documents and voice notes.

• Each line is mapped to the Open Channel you choose.

• New customers become leads or contacts automatically; existing customers are matched to their CRM record, and the conversation follows the record's responsible person.

• The conversation is visible in a tab on the lead, contact and deal cards.

AUTOMATION

• Send WhatsApp and Telegram messages from CRM automation rules, including approved WhatsApp templates filled with CRM field values.

• When a customer has no WhatsApp or Telegram, move the lead or deal to a stage you choose automatically.

AI ASSISTANT

• Assign a trainable AI assistant to any Open Channel. It answers only from your own knowledge base (text, website, FAQ, files).

• Choose suggestion, semi-automatic or fully automatic mode; the assistant hands the conversation to an operator when needed.

• Because it works at the Open Channel level, it also answers on other channels connected to the same Open Channel, such as Instagram, Facebook or website live chat.

META ADS (OPTIONAL MODULE)

• Facebook and Instagram lead form submissions are written to Bitrix24 with campaign, ad set and ad details.

• CRM stage changes are reported to Meta as conversions, so your ads optimise for real customers.

• A Meta Ads report in the CRM Analytics menu shows leads, stages and cost per campaign.

REPORTS

• Message volume, first response time, agent performance and CRM conversion.

GETTING STARTED

After installing, open the FlexInbox panel, go to the Bitrix24 page, enter your portal address and click Connect. A Bitrix24 administrator is required to install and configure the application; operators must be members of the Open Channel queue.

PRICING

FlexInbox is an external service with a subscription per connected line, and a 14-day free trial is available. The AI assistant uses AI credits, and the Meta Ads module is a separate subscription. For WhatsApp Business API lines, Meta bills its conversation fees directly to your business. Pricing: https://flexinbox.io/pricing

QR lines are designed for one-to-one customer conversations; for bulk messaging, use an official WhatsApp Business API line.